Product Information
Product Information
Why Luna Professional Haircare?
Why Luna Professional Haircare?
All of our products are made in Ireland & the UK, and include a unique blend of natural and synthetic ingredients to target your specific hair woe.
All our haircare products are:
- Cruelty Free
- Vegan Friendly
- Sulfate Free
- Paraben Free
- Gluten Free
- Colour Safe
Is LUNA Professional Haircare Cruelty Free?
Is LUNA Professional Haircare Cruelty Free?
Yes, all our haircare products are cruelty-free. We are committed to cruelty-free practices and do not test our products on animals.
Do LUNA Professional Haircare products contain parabens or sulfates?
Do LUNA Professional Haircare products contain parabens or sulfates?
No, all our products are free from parabens, sulfates, and other harsh chemicals to ensure they are safe for your hair and skin.
Are Luna Professional Haircare products suitable for all hair types?
Are Luna Professional Haircare products suitable for all hair types?
Yes. Luna Professional Haircare offers products designed for a wide range of hair types and concerns, including dry, damaged, colour-treated, fine, and frizz-prone hair.
Always check individual product descriptions for the best match for your hair needs.
Can I use Luna Professional Haircare products on colour-treated hair?
Can I use Luna Professional Haircare products on colour-treated hair?
Absolutely. Many Luna Professional Haircare shampoos, conditioners, and treatments are designed to help protect colour vibrancy while nourishing and hydrating the hair. Look for colour-safe formulas within the range for best results.
Why Plex Technology?
Why Plex Technology?
Revolutionary Plex Technology is built into every product, cushioning your hair against chemical damage and protecting it against frizz.
Enriched with amino acids, Plex technology builds hair strength, reinforces hair bonds, and strengthens your hair’s natural defences.
The result? Beautiful healthy hair that looks great every day – even if you perm, bleach, highlight or colour.
Ordering and Shipping
How much does shipping cost and how long does it take?
How much does shipping cost and how long does it take?
General shipping for Ireland is €5.00, but it's free for orders over €35, and usually takes 1-2 working days.
Delivery for mainland UK is £7.00 and generally takes 3-5 working days.
Shipping to the European Union is €15.00, and to the US and Canada is $25.00.
Please note: During busy periods such as New Launches and Black Friday delivery may take longer than usual.
Are there any additional charges for orders to the UK, EU, or Canada?
Are there any additional charges for orders to the UK, EU, or Canada?
Yes, all orders to the UK with a value above £130 and to Canada with a value above $20CAD will be liable for VAT & duty on arrival.
What should I do if there are delivery delays?
What should I do if there are delivery delays?
During sales, promotions, and new product launches, please expect delivery delays.
Please ensure you provide an email address and phone number for courier contact.
We are not liable for postal delays that may occasionally occur.
Can I change my order after it's been placed?
Can I change my order after it's been placed?
Unfortunately, orders cannot be changed once they have been placed.
Returns
What is the return policy?
What is the return policy?
If you are not satisfied with your purchase, you have 14 days to apply for a refund or replacement.
Contact info@lunahaircare.ie to apply for a refund.
Please note that we can only refund or replace items purchased from this website if they are unopened and unused.
Items returned to our warehouse should be done at your own expense.
What items are non-returnable?
What items are non-returnable?
We cannot accept returns on sale items or gift cards.
Certain items like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases are also non-returnable.
How long does it take to process refunds?
How long does it take to process refunds?
Once we receive and inspect your return, we'll notify you if the refund is approved.
Approved refunds will be automatically processed within 10 business days to your original payment method.
If more than 15 business days have passed since we approved your return, please contact us at info@lunahaircare.ie.
Promotions
Coupons, Discounts, and Promotions:
Coupons, Discounts, and Promotions:
Coupons, discounts, and promotions are valid for a limited time only and cannot be combined with other offers.
They are not applicable to new launches, sale items, gift sets or bundles.
Other exclusions may apply.
Free Gift with Purchase
Free Gift with Purchase
To qualify for the free gift promotion, your total basket size must be €X or more after any discounts or promotional codes have been applied and before shipping.
Other exclusions may apply.
Delivery during promotional periods:
Delivery during promotional periods:
During busy periods such as New Launches and Black Friday, delivery may take longer than usual.
Don’t see what you’re looking for?
Please get in touch with us for more queries