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How much does shipping cost and how long does it take?

General shipping for Ireland is €5.00, but it's free for orders over €35, and usually takes 1-2 working days.

Delivery for mainland UK is £7.00 and generally takes 3-5 working days.

Shipping to the European Union is €15.00, and to the US and Canada is $25.00.

Please note that during busy periods such as New Launches and Black Friday, delivery may take longer than usual.

Are there any additional charges for orders to the UK, EU, or Canada?

Yes, all orders to the UK with a value above £130 and to Canada with a value above $20CAD will be liable for VAT & duty on arrival.

What should I do if there are delivery delays?

During sales, promotions, and new product launches, please expect delivery delays.

Please ensure you provide a phone number for courier contact.

We are not liable for postal delays that may occasionally occur.

Can I change my order after it's been placed?

Unfortunately, orders cannot be changed once they have been placed.

What is the return policy?

If you are not satisfied with your purchase, you have 14 days to apply for a refund or replacement.

Contact info@lunahaircare.ie to apply for a refund.

Please note that we can only refund or replace items purchased from this website if they are unopened and unused.

Items returned to our warehouse should be done at your own expense.

What items are non-returnable?

We cannot accept returns on sale items or gift cards.

Certain items like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases are also non-returnable.

How long does it take to process refunds?

Once we receive and inspect your return, we'll notify you if the refund is approved.

Approved refunds will be automatically processed within 10 business days to your original payment method.

If more than 15 business days have passed since we approved your return, please contact us at info@lunahaircare.ie.

Coupons, Discounts, and Promotions:

Coupons, discounts, and promotions cannot be combined with other offers.

They are not applicable to new launches, sale items, or gift cards.

Coupons, discounts, and promotions are valid for 30 days from the date of issue.